ROAM Driver Coaching
ROAM Driver Coaching
PUPIL LEARNING AGREEMENT · COACHING FOR RESPONSIBILITY
PUPIL LEARNING AGREEMENT · COACHING FOR RESPONSIBILITY
The Elite Standard
The Elite Standard
Lessons are taught by a qualified driving coach with SQA Level 7 training. The aim is simple: help you drive safely, think clearly, and feel more confident on the road.
Lessons are taught by a qualified driving coach with SQA Level 7 training. The aim is simple: help you drive safely, think clearly, and feel more confident on the road.
1. Driving Licenses, Eligibility & Behaviour
1. Driving Licenses, Eligibility & Behaviour
You must bring a valid UK provisional or full driving licence. You must also be fit and safe to drive. Please do not drive if you feel unwell, too tired, or affected by alcohol, drugs, or medicine. You must be able to read a UK number plate from 20.5 metres. Please wear safe, flat shoes for driving.
You must bring a valid UK provisional or full driving licence. You must also be fit and safe to drive. Please do not drive if you feel unwell, too tired, or affected by alcohol, drugs, or medicine. You must be able to read a UK number plate from 20.5 metres. Please wear safe, flat shoes for driving.
2. The 48-Hour Cancellation Policy
2. The 48-Hour Cancellation Policy
Notice Requirement: If you need to cancel, shorten, or reschedule a booked session, a minimum of 48 hours’ notice must be given directly to your instructor.
Late Cancellations: If notice is provided under the 48-hour window for any reason whatsoever, the full fee for the scheduled block or lesson duration will be charged.
Instructor Cancellations: If Roam Driver Coaching must cancel a session due to vehicle breakdown, illness, or extreme weather, an alternative slot will be offered at no penalty, and no cancellation fee will apply to the client.
Notice Requirement: If you need to cancel, shorten, or reschedule a booked session, a minimum of 48 hours’ notice must be given directly to your instructor.
Late Cancellations: If notice is provided under the 48-hour window for any reason whatsoever, the full fee for the scheduled block or lesson duration will be charged.
Instructor Cancellations: If Roam Driver Coaching must cancel a session due to vehicle breakdown, illness, or extreme weather, an alternative slot will be offered at no penalty, and no cancellation fee will apply to the client.
3. Payment, Bookings & Inflation Protection
3. Payment, Bookings & Inflation Protection
Advance Payment: All individual sessions or block bookings must be paid for in full prior to the commencement of the scheduled training.
Punctuality: If you arrive late, the session will still terminate at the originally scheduled time, and lost time cannot be extended. The instructor will wait at the designated pickup point for a maximum of 15 minutes before treating the session as a late cancellation.
Block Booking Expiry: To manage business costs and economic adjustments, all prepaid blocks, vouchers, or course deposits are valid for exactly 6 months from the date of purchase. Any unused hours remaining after 6 months will automatically expire and are completely non-refundable.
Advance Payment: All individual sessions or block bookings must be paid for in full prior to the commencement of the scheduled training.
Punctuality: If you arrive late, the session will still terminate at the originally scheduled time, and lost time cannot be extended. The instructor will wait at the designated pickup point for a maximum of 15 minutes before treating the session as a late cancellation.
Block Booking Expiry: To manage business costs and economic adjustments, all prepaid blocks, vouchers, or course deposits are valid for exactly 6 months from the date of purchase. Any unused hours remaining after 6 months will automatically expire and are completely non-refundable.
4. Vehicle Safety & Practical Driving Tests
4. Vehicle Safety & Practical Driving Tests
Test-Ready Clause: Roam Driver Coaching reserves the absolute right to withhold the use of the training vehicle for a practical driving test if the instructor deems your driving standard unsafe or unready for public roads.
Mandatory Evaluation: To protect your test fee, a formal evaluation will be conducted at least 14 working days prior to your scheduled test. If you do not meet safe standards, you will be given notice to reschedule your test so you do not forfeit your DVSA fee.
DVSA Cancellations: Roam Driver Coaching accepts no financial or scheduling responsibility for practical tests cancelled, delayed, or rescheduled by the DVSA.
Test-Ready Clause: Roam Driver Coaching reserves the absolute right to withhold the use of the training vehicle for a practical driving test if the instructor deems your driving standard unsafe or unready for public roads.
Mandatory Evaluation: To protect your test fee, a formal evaluation will be conducted at least 14 working days prior to your scheduled test. If you do not meet safe standards, you will be given notice to reschedule your test so you do not forfeit your DVSA fee.
DVSA Cancellations: Roam Driver Coaching accepts no financial or scheduling responsibility for practical tests cancelled, delayed, or rescheduled by the DVSA.
5. Privacy, Dashcam & Data Protection (GDPR)
5. Privacy, Dashcam & Data Protection (GDPR)
ROAM Driver Coaching is registered with the ICO. Your personal details and lesson notes are stored safely and used only for your lessons. The car may use dashcams for safety, training, and insurance. Any footage is kept private and only checked if needed.
ROAM Driver Coaching is registered with the ICO. Your personal details and lesson notes are stored safely and used only for your lessons. The car may use dashcams for safety, training, and insurance. Any footage is kept private and only checked if needed.
6. Professional Insurances & Limitation of Liability
6. Professional Insurances & Limitation of Liability
Professional Insurances: For your absolute peace of mind, Roam Driver Coaching maintains comprehensive Public Liability Insurance and Professional Indemnity Insurance, alongside specialist driving instructor motor insurance, ensuring full legal and public protection during all training sessions.
Delays & Failures: While vehicles are maintained to exceptional standards, Roam Driver Coaching is not liable for delays or cancellations caused by factors entirely outside our control (e.g., immediate mechanical failure, punctures, severe traffic, or acts of nature).
Secondary Losses: In the event of an emergency cancellation by the instructor, a replacement session will be arranged, but no liability is accepted for secondary financial losses, such as missed workplace hours or childcare costs.
Vehicle Environment: Roam Driver Coaching operates a strict smoke-free and vape-free environment inside all training vehicles at all times.
Professional Insurances: For your absolute peace of mind, Roam Driver Coaching maintains comprehensive Public Liability Insurance and Professional Indemnity Insurance, alongside specialist driving instructor motor insurance, ensuring full legal and public protection during all training sessions.
Delays & Failures: While vehicles are maintained to exceptional standards, Roam Driver Coaching is not liable for delays or cancellations caused by factors entirely outside our control (e.g., immediate mechanical failure, punctures, severe traffic, or acts of nature).
Secondary Losses: In the event of an emergency cancellation by the instructor, a replacement session will be arranged, but no liability is accepted for secondary financial losses, such as missed workplace hours or childcare costs.
Vehicle Environment: Roam Driver Coaching operates a strict smoke-free and vape-free environment inside all training vehicles at all times.
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© ROAM Driver Coaching · Medway, Kent · All Rights Reserved
© ROAM Driver Coaching · Medway, Kent · All Rights Reserved